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At dropoasisonline, we value your satisfaction and want to ensure that your shopping experience with us is exceptional. Please take a moment to review our refund policy below:
1. Returns:
- We gladly accept returns for eligible items within 30 days of the purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.
3. Non-Refundable Items:
- Certain items are not eligible for a refund, including personalized or custom-made products. These items are final sale, and refunds will not be issued.
4. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed with the return or replacement of the item.
5. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is a result of our error.
6. Exchanges:
- We do not offer direct exchanges. If you would like a different item, color, or size, please place a new order and return the original item following our return process.
7. Cancellations:
- If you need to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
8. Contact Us:
- If you have any questions or concerns regarding our refund policy, please contact our customer service team at.
Thank you for choosing dropoasisonline. We appreciate your business and are committed to providing you with a seamless shopping experience.